Our Easy Return Guarantee
Easy Returns if not satisfied with product quality, size.100% Money-Back if Return/Refund issue not resolved in maximum 7 days *For credit card payment return may take longer depending on Commercial BanksYou have to notify us right after receiving the Products from the delivery man while he is present. khazana.com.bd appreciates every single time you trust us with your purchase. We want you to have an absolutely hassle-free shopping experience. We assure you that all products sold on khazana.com.bd are brand new. In case the Products you have received is ‘Damaged’, ‘Defective’, or ‘Not as Described’, you can return it right away and we will solve your problem within the next 3 days, after receiving your notification. You can have a Replacement or Refund.
You can return the Products if:
- You received a defective Product
- You received a physically damaged Product
- You are unhappy with the Products quality
- The Product is different from description on the website
- Size or Fit issue
All items which can be resold are always eligible for return. Except the following
- Items that have been worn or washed
- Products which were sold as combos or in sets, are not eligible for return/replacement as individual items
- Products should not be used.
- Products must be in their original condition
- Items should be unused, unaltered, unsoiled Products with their original tags
- Item must be in the original packaging, in the original condition
khazana.com provides the most hassle-free online shopping experience. Your money is safe with us. Refunds are issued when
- If we cannot provide replacement
- After return if you want your money back
- If a different Products is delivered to you.
- If you don’t want replacement.
– Most refunds are fully refunded in 7 days after we receive and process your return.
– If you pay us by using card then we will request a refund in bank which will take 7-10 working days.( credit card payment return may take longer depending on Commercial Banks)
– If you pay us by bkash then your money will be bkashed in your desired account within 2-5 working days.
Refund are easy, simply follow these steps
- Provide us with Order ID details and e-mail: [email protected]
- We will confirm the Refund request and will inform you about the process.