Refund and Returns Policy

Last Updated: [October 16, 2025]

At Khazana.com.bd, we are dedicated to ensuring you are completely satisfied with your purchase of Household Goods, Ladies’ Shoes, Imported Gent’s shirts, Showpieces, and Kitchen Accessories. We understand that sometimes a return is necessary, and we aim to make the process simple and transparent.

1. General Return Eligibility Criteria

You may initiate a return or exchange for items purchased on Khazana.com.bd within [7 calendar days] of the delivery date, provided all the following conditions are met:

1. The item must be unused, unwashed, and in the same condition that you received it.
2. The product must be in its original packaging, complete with all original tags, manuals, accessories, and promotional materials.
3. The return must be accompanied by the original invoice or proof of purchase.
4. The return reason must fall under the valid criteria listed in Section 2.

2. Valid Reasons for Returning Products

Due to the variety of products we sell, return claims are reviewed based on the product type:

Product Category	Valid Return Reason	Timeframe to Report
Apparel (Gent’s Shirts, Ladies’ Shoes/Bags)	Wrong size, wrong color, or manufacturing defect.	Within [24-48 hours] of delivery.
Fragile Items (Showpieces, Decor)	Received clearly damaged or broken upon arrival.	MUST be reported within 24 hours of delivery with photographic evidence.
Functional Items (Household/Kitchen Accessories)	Defective or non-functional upon first use (Dead on Arrival – DOA).	Within the initial [7-day] return period.
General (All Products)	Incorrect item delivered (e.g., received a Kitchen Accessory instead of a Ladies’ Shoe).	Within the initial [7-day] return period.

3. Non-Returnable and Final Sale Items

For hygiene, quality control, and legal reasons, the following items cannot be returned or exchanged unless they were delivered in a damaged or incorrect condition:

• Items explicitly marked as “Final Sale” or “Clearance.”
• Used or opened personal or hygienic goods (e.g., certain intimate apparel, health-related Household Goods).
• Any product that has been assembled, installed, or altered after delivery.
• Products damaged due to misuse, improper installation, or electrical issues (after the initial inspection period).

4. How to Initiate Your Return

To ensure a smooth process for returning your Household Goods or exchanging your Imported Gent’s shirts, please follow these steps:

1. Contact Customer Service: Email us at [Insert Returns Email, e.g., [email protected]] or call us at [Insert Phone Number] within the specified reporting timeframe.
2. Provide Documentation: Include your Order Number, the Product Name, and a detailed explanation of the issue. For damaged items like Showpieces, attach clear photos/videos showing the defect or damage.
3. Receive Authorization: Our team will review your request and, if approved, provide you with a Return Authorization Number (RAN) and the exact address for shipping the item back.
4. Ship the Item: Securely package the item and ship it back using a traceable courier service to the provided address.

Note on Shipping Costs:

• If the return is due to our error (defective, damaged, or wrong item), Khazana will bear the return shipping cost.
• If the return is due to a customer change of mind or sizing/color preference (Ladies’ Shoe exchange), the customer will bear the return shipping cost.

5. Exchange and Refund Process

A. Exchanges

For size or color exchanges on apparel (e.g., swapping a Gent’s shirt for a different size), we will dispatch the replacement item once the original item is received, inspected, and confirmed to meet the return eligibility criteria. If the requested replacement is out of stock, a refund will be processed instead.

B. Refunds

Once your return is received and inspected by our Quality Control team, we will notify you of the approval or rejection of your refund.

• Refund Processing Time: Approved refunds will be processed within [5-10 working days] from the date of approval.
• Refund Method: The refund will be made to the original payment source. For Cash on Delivery (COD) orders, the refund will be processed via bank transfer or mobile financial service (e.g., bKash, Nagad).

6. Warranty for Household & Kitchen Accessories

For all functional Household Goods and Kitchen Accessories, the manufacturer’s warranty (if applicable) takes effect after the initial [7-day] return period. Khazana is responsible for returns/refunds only during this initial period. After this, all claims for defects or malfunctions must be directed to the official brand service center.

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We appreciate your business and thank you for choosing Khazana.com.bd for your shopping needs. Your trust is our priority.